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Black Friday & Cyber Monday Performance Report 2016
The holiday season is upon us and with it comes the most crucial quarter for all businesses. This month brings with it an increase in shoppers scouting for the best deals online; these consumers are...
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Identifying Outages with Real User Monitoring
Understanding the user experience is important for anybody with an online presence. Many analytics solutions are available to help organizations understand what page yields greater user engagement,...
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DNS Outage Was Doomsday for the Internet
What was supposed to be a quiet Friday suddenly turned into a real “Black Friday” for us (as well as most of the Internet) when Dyn suffered a major DDOS attack. From an internet disruption’s...
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Why The Gap’s ‘Scheduled Maintenance’ Feels More Like an Outage
This post was co-authored by Greg Rubin & Narangerel Bat-Ochir September is a critical month for online retailers. With one of the biggest shopping weekends of the year just a couple of months...
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Holiday Shopping ’16: Learning From Last Year’s Wins and Losses
Holiday shopping season is upon us once again and we know what you’re thinking—”Already!?” While shoppers still have a month or so before having to worry about the dreaded holiday music haunting them...
View ArticleComplexity and Crashes
The recent surge in high-profile outages is not an illusion. It’s all too real and one major contributing factor often goes unmentioned. Reposted with permission from CircleID, this piece by Russ White...
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Southwest Airlines Suffers ‘Catastrophic Technological Failure’
Today Southwest Airlines COO Michael Van De Ven went on twitter to explain the “catastrophic technological failure” that took down Southwest’s systems for most of the day yesterday, and how its...
View ArticleDon’t Forget to Turn on PFM in the Cloud
The weather-related AWS outages in Sydney on Sunday reminded me about a set of conversations I’ve had over the last few weeks. Many web sites, particularly in the ecommerce and banking industries, were...
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Amazon Search Outage Offers Two Lessons
Today’s Amazon search outage offers two object lessons on the digital customer experience: monitor everything and communicate proactively. Retailers chasing the industry leader can implement a pair of...
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Managing an Outage: How Catchpoint Eats its Own Dog Food
We talk a lot about analyzing and responding to outages. The truth is, much of the advice we give comes from watching how our clients deal with performance issues. We recently got a chance to manage an...
View ArticleApp Rage and Lessons from Salesforce.com’s Outage
App rage is real. It’s what we feel when a cloud service we depend on is slow or unavailable, as SFDC was yesterday morning. It’s also what a SaaS provider feels when customers vent their frustrations...
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Poor Web Performance Hampers Walmart, Lowe’s Shoppers
Walmart and Lowe’s online shoppers encountered slow performance and timeouts today that prevented many from finding products or completing purchases. In addition to frustrating customers, these issues...
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Amazon Outage Denies Afternoon Access
When Amazon falls, the world feels its tremor. The retail giant experienced an outage yesterday afternoon, which lasted for approximately 20 minutes. While 20 minutes may not seem like a long amount of...
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A DDoS Attack Hit HSBC, Taking Them Down for Hours
HSBC reported a Distributed Denial of Service (DDoS) attack last Friday that resulted in an outage lasting several hours. Despite being isolated to the UK HSBC website (http://www.hsbc.co.uk/), the...
View ArticleCatchpoint’s Top 10 Blog Posts of 2015
Web performance issues and advances have been gaining a stronger presence in the headlines as people are becoming more aware of its impact on virtually every business, and 2015 was no exception. We saw...
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Missed Target: How to Prevent a Cyber Monday Failure
Black Friday weekend has ended, and apparently, ‘tis the season to be failing. Over the course of four days, the eCommerce industry saw a handful of its giants experience major outages. This kind of...
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A Look Back at Black Friday Weekend ’14
Black Friday weekend is around the corner, and while most people are counting down the days until they can feast on their favorite Thanksgiving dishes, others are focusing on getting their eCommerce...
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Neustar UltraDNS Went Down and Took Netflix (and Half the Internet) With it
Neustar UltraDNS experienced a major outage due to a suspected DDoS attack on Thursday, October 15, at approximately 4:20 PM EST and lasted for roughly 90 minutes. It was later discovered that the...
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Another Facebook Outage Causes Ripple Effects Around the Web
Yesterday afternoon, beginning at around 3 pm EST, Facebook started experiencing intermittent outages around the globe for the second time this week due to what the company called a “configuration...
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Enhancing Catchpoint’s Alerting System with VictorOps
When systems fail, it’s imperative to not only have the right data as it pertains to the problem, but it is also important to have the proper tools to investigate the problem, and to communicate the...
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