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How Synthetic Monitoring Can Get You Back Online
“Experience is simply the name we give our mistakes.” –Oscar Wilde There’s something to be said for recognizing a mistake and fixing it, which is exactly what Citibank has done with their website and...
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UK Black Friday Performance Featured Heavy Sites and Long Load Times
With the recent crazy long weekend of shopping deals to be had both online and in store it has been a testing time for some of the UK’s Top 50 retailers. Black Friday and Cyber Monday came to the UK in...
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2014 Year in Review: Catchpoint’s Top Ten Blog Posts
It was a big year for the Catchpoint blog. The 51 articles that we posted by over a dozen different authors throughout the year were both new highs for the company. Meanwhile, you the reader proved to...
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Facebook Outage Highlights Need for Third Party SLAs
“The bigger they come, the harder they fall” isn’t just a mantra for proverbial Davids looking to take down Goliath. In the case of internet footprints, it’s just as applicable. The Goliath in this...
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Is There a DNS Doctor in the House?
An apple a day may keep the doctor away, but what if the apple itself is sick? Starting a little before 6 am EST on Wednesday, users across Apple’s various internal applications services such as...
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How to Prevent Third Parties from Dragging Down Your Web Performance
Last Friday, we covered how the abundance of third party tags on a site can harm its performance, ultimately torpedoing the marketing efforts with which the tags are supposed to be assisting....
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How American Airlines Learned About Third Party Failures the Hard Way
The need for businesses across all sorts of industries to have performance monitoring strategies and reliable backup systems cannot be overstated. eCommerce companies in particular know that when the...
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Level 3 Outage: A Performance Butterfly Effect
This morning, beginning at 8:40 am UTC (4:40 am EDT), customers of the telecommunications giant Level 3 experienced serious connectivity problems for two hours that obviously had a dramatic impact on...
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Sorting Through the Wreckage of Last Week’s Outages
Every now and then, when you step back and consider how reliant our society has become on online systems, it can really blow your mind. When you do it because those systems seem to be crashing all...
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Enhancing Catchpoint’s Alerting System with VictorOps
When systems fail, it’s imperative to not only have the right data as it pertains to the problem, but it is also important to have the proper tools to investigate the problem, and to communicate the...
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Another Facebook Outage Causes Ripple Effects Around the Web
Yesterday afternoon, beginning at around 3 pm EST, Facebook started experiencing intermittent outages around the globe for the second time this week due to what the company called a “configuration...
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Neustar UltraDNS Went Down and Took Netflix (and Half the Internet) With it
Neustar UltraDNS experienced a major outage due to a suspected DDoS attack on Thursday, October 15, at approximately 4:20 PM EST and lasted for roughly 90 minutes. It was later discovered that the...
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A Look Back at Black Friday Weekend ’14
Black Friday weekend is around the corner, and while most people are counting down the days until they can feast on their favorite Thanksgiving dishes, others are focusing on getting their eCommerce...
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Missed Target: How to Prevent a Cyber Monday Failure
Black Friday weekend has ended, and apparently, ‘tis the season to be failing. Over the course of four days, the eCommerce industry saw a handful of its giants experience major outages. This kind of...
View ArticleCatchpoint’s Top 10 Blog Posts of 2015
Web performance issues and advances have been gaining a stronger presence in the headlines as people are becoming more aware of its impact on virtually every business, and 2015 was no exception. We saw...
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A DDoS Attack Hit HSBC, Taking Them Down for Hours
HSBC reported a Distributed Denial of Service (DDoS) attack last Friday that resulted in an outage lasting several hours. Despite being isolated to the UK HSBC website (http://www.hsbc.co.uk/), the...
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Amazon Outage Denies Afternoon Access
When Amazon falls, the world feels its tremor. The retail giant experienced an outage yesterday afternoon, which lasted for approximately 20 minutes. While 20 minutes may not seem like a long amount of...
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Poor Web Performance Hampers Walmart, Lowe’s Shoppers
Walmart and Lowe’s online shoppers encountered slow performance and timeouts today that prevented many from finding products or completing purchases. In addition to frustrating customers, these issues...
View ArticleApp Rage and Lessons from Salesforce.com’s Outage
App rage is real. It’s what we feel when a cloud service we depend on is slow or unavailable, as SFDC was yesterday morning. It’s also what a SaaS provider feels when customers vent their frustrations...
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Managing an Outage: How Catchpoint Eats its Own Dog Food
We talk a lot about analyzing and responding to outages. The truth is, much of the advice we give comes from watching how our clients deal with performance issues. We recently got a chance to manage an...
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