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Amazon Search Outage Offers Two Lessons
Today’s Amazon search outage offers two object lessons on the digital customer experience: monitor everything and communicate proactively. Retailers chasing the industry leader can implement a pair of...
View ArticleDon’t Forget to Turn on PFM in the Cloud
The weather-related AWS outages in Sydney on Sunday reminded me about a set of conversations I’ve had over the last few weeks. Many web sites, particularly in the ecommerce and banking industries, were...
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Southwest Airlines Suffers ‘Catastrophic Technological Failure’
Today Southwest Airlines COO Michael Van De Ven went on twitter to explain the “catastrophic technological failure” that took down Southwest’s systems for most of the day yesterday, and how its...
View ArticleComplexity and Crashes
The recent surge in high-profile outages is not an illusion. It’s all too real and one major contributing factor often goes unmentioned. Reposted with permission from CircleID, this piece by Russ White...
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Holiday Shopping ’16: Learning From Last Year’s Wins and Losses
Holiday shopping season is upon us once again and we know what you’re thinking—”Already!?” While shoppers still have a month or so before having to worry about the dreaded holiday music haunting them...
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Why The Gap’s ‘Scheduled Maintenance’ Feels More Like an Outage
This post was co-authored by Greg Rubin & Narangerel Bat-Ochir September is a critical month for online retailers. With one of the biggest shopping weekends of the year just a couple of months...
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DNS Outage Was Doomsday for the Internet
What was supposed to be a quiet Friday suddenly turned into a real “Black Friday” for us (as well as most of the Internet) when Dyn suffered a major DDOS attack. From an internet disruption’s...
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Identifying Outages with Real User Monitoring
Understanding the user experience is important for anybody with an online presence. Many analytics solutions are available to help organizations understand what page yields greater user engagement,...
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Black Friday & Cyber Monday Performance Report 2016
The holiday season is upon us and with it comes the most crucial quarter for all businesses. This month brings with it an increase in shoppers scouting for the best deals online; these consumers are...
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